Complaint & Support

Complaints & Support

At Exhibitions Insights, we are committed to providing a seamless and professional experience for all our stakeholders, including trade associations, event organizers, exhibitors, sponsors, media agencies, vendors, and visitors. Our goal is to ensure that your concerns are addressed promptly, and you receive the support you need to maximize the benefits of our platform.

1. How to Contact Us

For any queries, complaints, or support requests, you can reach us via:

2. Types of Support We Offer

We provide assistance for:

  • Content Publishing: Help with submitting blogs, PR articles, videos, or images.
  • Advertisement & Campaigns: Assistance with ad placement, formats, pricing, and approvals.
  • Account Management: Support with registration, subscriptions, profile updates, and billing.
  • Technical Issues: Reporting website errors, login issues, or broken links.
  • Event-related Support: Information about exhibitions, trade fairs, conferences, and participation.

3. Complaint Resolution Process

  1. Submit Complaint: Send your concern via email, contact form, or call. Include details, screenshots, or reference numbers if applicable.
  2. Acknowledgment: You will receive a confirmation within 24 hours of submitting your complaint.
  3. Investigation: Our team will review your issue, consult relevant departments, and gather information.
  4. Resolution: We aim to provide a response or solution within 3–5 business days.
  5. Escalation: If you are not satisfied with the resolution, the matter can be escalated to the Head of Customer Support or Management Team.

4. Guidelines for Complaints

  • Provide clear and specific details about the issue.
  • Include relevant documents, screenshots, or links to help us investigate efficiently.
  • Be respectful and professional in communication.

5. Feedback & Continuous Improvement

At Exhibitions Insights, we value your feedback. Every complaint, suggestion, or query is an opportunity for us to improve our services and ensure a better experience for all stakeholders.

Share Your Feedback: