Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

This Refund & Cancellation Policy governs the terms under which Exhibitions Insights manages refund, cancellation, and rescheduling requests related to our digital advertising, content publishing, and promotional services. By subscribing to or purchasing any service, the Partner/Stakeholder agrees to comply with these terms as part of our service agreement or partnership understanding. 

2. Nature of Services

Our services include: 

  • Digital advertising (Homepage, category pages, sponsored listings, banners)
  • Content publishing & PR promotions
  • Video promotions & brand storytelling
  • Email and social media campaigns
  • Partnership & brand collaboration 

All such services are non-tangible and non-returnable digital offerings delivered through our online platforms and partner channels. 

3. Cancellation Policy

  • Once a campaign or advertisement is confirmed and activated, no cancellation shall be accepted.
  • Any request for cancellation before campaign activation must be made in writing within 48 hours of payment.
  • Cancellations made after ad scheduling, creative approval, or live listing will not be eligible for refund.
  • If a campaign is delayed due to non-submission of content/materials by the client, it shall not be treated as a service failure by Exhibitions Insights. 

4. Refund Policy

  • Refunds are processed only under exceptional cases, including: 

  • Duplicate payment due to a technical error
  • Transaction failure resulting in non-receipt of service
  • Service cancellation from our side due to unavoidable technical or policy issues 

Note:

  • Refunds (if approved) will be processed within 10–15 business days via the same payment mode used.
  • For international transactions, additional bank or gateway processing fees may apply.
  • Partial refunds are not applicable once the service has started or published.  

5. No Refund Policy for Completed Services

Since Exhibitions Insights provides digital exposure, brand visibility, and content distribution services, once the service is published, displayed, or delivered, no refund or reversal can be claimed, irrespective of campaign performance or engagement levels. 

6. Campaign Rescheduling or Modification

  • Partners may request minor adjustments in schedule, duration, or ad creatives before the campaign launch.
  • Any rescheduling request must be made at least 3 business days prior to the start date.
  • Once live, campaigns cannot be paused or refunded, but in some cases, credit adjustments may be offered at the company’s discretion 

7. Non-Delivery or Platform Error

In rare cases of technical malfunction, platform downtime, or publishing error from our end: 

  • Exhibitions Insights will either reschedule the campaign, or
  • Provide a credit note or partial refund, as deemed appropriate.

8. Refund Request Procedure

Include:

  • Registered company name
  • GST/Tax information
  • Invoice number
  • Payment receipt
  • Reason for refund/cancellation

Our billing team will verify the details and respond within 10-15 working days.

9. Governing Law & Jurisdiction

This Refund & Cancellation Policy is governed by: 

  • Indian Contract Act, 1872
  • Consumer Protection Act, 2019
  • Information Technology Act, 2000  

All disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India. 

10. Changes to Policy

Exhibitions Insights reserves the right to amend, modify, or update this Refund & Cancellation Policy at any time to ensure legal compliance and operational transparency. Any changes will be updated on this page with a revised effective date.